Booking Policy

The lead booker is responsible for ensuring that all members of their group are informed of the following policies.

Deposit Policy:

• A £10 deposit per person is required at the time of booking. This amount will be deducted from your final session cost on the day.
• The £10 deposit is per person, not per booking. If a guest does not attend, their £10 deposit is non-transferable and will not be applied toward the final bill for other group members. This helps prevent lost revenue due to unused seats.
• Your booking is only confirmed if the deposit is paid in full. You have 15 minutes to complete the payment, or the booking will be cancelled.
• If the payment fails, please wait 15 minutes and try again.
• The deposit helps protect Space Studio from late cancellations and no-shows.

Cancellation Policy:

• Bookings can be cancelled online using the cancellation link found at the bottom of your booking confirmation email.
• Cancellations made less than 24 hours before the session start time will not be eligible for a refund under any circumstance, regardless of the reason.
• For groups of 20 or more, or where there is exclusive hire of Space, at least 7 days notice is required for cancellation in order to receive a refund of any booking deposits. Cancellations less than 7 days will not receive a refund. We require at least 7 days notice to accommodate requests to move, change or modify the booking.

Changes and Modifications:

• Bookings cannot be changed or modified online. For any requests, please email hello@spacestudiomcr.co.uk.
• Requests for changes or modifications made less than 24 hours before your session time cannot be actioned.
• If you wish to move your session with less than 24 hours’ notice, your original booking deposit will be forfeited, and you will need to rebook online.

Group Bookings:

• For tables of 7 or more people, please email hello@spacestudiomcr.co.uk to arrange your session.
• A £10 deposit per person is required at the time of booking. This deposit is non-transferable and applies to each individual guest. If a guest does not attend, their £10 deposit is non-transferable and will not be applied toward the final bill for other group members.
• We require at least 24 hours notice for any changes to the booking, including if the group size changes and people can not attend.
• Please do not make separate bookings to accommodate groups larger than 6, as this complicates seating arrangements and may disrupt the studio atmosphere. Such bookings will be cancelled.
• We reserve the right to set or limit maximum group sizes on any day or time to ensure the best experience for all guests.
• We only accept hen party or bridal shower bookings with private hire of the studio. Please email us at hello@spacestudiomcr.co.uk to arrange. Any standard bookings made for these events will be cancelled without refund.

Pot Collection:

• Our studio is open Thursday and Friday from 4pm to 10pm, and Saturday and Sunday from 12pm to 8pm. Pot collections are available only during these opening hours.
• Customers must take a photo of their pots before leaving, as we use this photo to identify your items at collection. Without this image, we reserve the right to withhold pots due to the potential similarity between items and to avoid misidentification.
• Pots will be ready 10 days after your session date and we keep them for a maximum of 2 weeks after this, meaning that your latest collection date is 4 weeks after your session with us.
• If pots are not collected within 4 weeks after your session will be donated to charity and not available for collection.
• We do not hold pots longer than this under any circumstance, even upon request.
• We do not email customers when their pots are ready for collection. It is the customers responsibility to collect their pots during the collection timeframe, as informed at the end of your session and as written in the studio.